Transport from Thessaloniki Airport (SKG) to Kalithea

1. DEFINITIONS
   “Customer” refers to an individual who engages the services of our company, Vann Transfers, through email, telephone, or an electronic booking form. The customer enters a binding contractual relationship once Vann Transfers confirms the reservation per the prevailing Terms and Conditions. The customer is responsible for all communications with Vann Transfers representatives, including service modifications post-booking, special requests, and instructions during the service. Customers must be at least 18 years old and legally capable of entering into a contractual relationship. They are responsible for providing accurate and complete data during the booking process, paying all fees associated with the ordered and/or performed services, and informing all passengers about the services and any subsequent changes. The customer confirms that all passengers accept these General Terms and Conditions.

   “Passenger” refers to the individual named in the reservation form. While a passenger can be a customer, a customer need not be a passenger. Passengers must also be at least 18 years old.

   “Service” (transfer, drive, tour) refers to a vehicle transfer service, which includes vehicle rental with a driver, between the start and end locations. The service can be enhanced by arranging additional services on the customer’s behalf. The customer can order a service comprising one or more transfers.

   “Carrier” (also “Partner”) refers to a service provider from whom the company can order services or activities, which form an integral part of the service. In case of any discrepancy between the Partner Terms and these General Terms and Conditions, the relevant condition or provision of these General Terms and Conditions will prevail. Our partners are registered in the business registers and possess all necessary licenses to perform the services in question.

   “Confirmation” refers to a document that confirms the reservation, containing all details listed in the booking form unless otherwise stated, and is sent via email.

   “Company” (also “Vann Transfers”, “Our Company”, “We”, “Us”, etc.) refers to Tsafi Nikolaos P.C, a company based in Halkidiki, Hanioti 63085, Greece, registered with Greek VAT EL165102910 and GNTO 0938Ε81000212701.

2. ABOUT US
   We offer digital and telephone intermediary services for passenger transportation. We operate through our proprietary website under the domain “www.vanntransfers.com“. Our headquarters are located in Halkidiki, Hanioti, Greece 63085. For business operations, we utilize the telephone number +30 69 409 721 58 and operate through our website, vanntransfers.com, with the email address info@vanntransfers.com. To deliver our services, we collaborate with professional Carriers who provide passenger transport services or act as agencies for such services, holding the necessary licenses and permits as mandated by national law.

   Before availing of the Service offered on our website, we urge you to read and understand these Terms as they will govern any subsequent contracts. By making a booking, you affirm that you have read these Terms and are legally competent to accept them on your own behalf and on behalf of all Travelers. If any part of the Agreement is unclear, we recommend reaching out to our Customer Support Department before proceeding with your booking. Regrettably, if you do not agree to these Terms, you will not be able to book the Service with us.

3. INTRODUCTORY NOTES
   By filling out the booking form, you affirm your legal capacity to enter into binding contracts on your own behalf and on behalf of the passenger. The reservation form is considered an integral part of these General Terms and Conditions.
   If, for any reason, you choose not to accept these General Terms and Conditions, you will be unable to book the Service. Our company will not provide services for which these General Terms and Conditions have not been agreed upon.

   Should any aspect of these General Terms and Conditions or the booking form be unclear to you, we encourage you to reach out to our Customer Support Department for clarification. By choosing not to do so, you absolve us of any liability towards you, whether it arises directly or indirectly from these General Terms and Conditions.

   Any amendments to these General Terms and Conditions will be announced on our website.

4. NATURE AND SCOPE OF THE SERVICE
   The transfer service involves the rental of a vehicle with a driver for land or sea travel. Please note that the exact transfer route cannot be guaranteed, and the maps on our website serve as mere illustrations. While we strive to adhere to the arrival and departure times as per the booking form and information on our website, all stated dates and durations are estimates and not binding.
   Should you encounter difficulties in locating the driver, please contact our Customer Support Department. If you fail to do so and instead arrange for alternative transportation, we will be considered fully absolved of any contractual, actual, or legal obligation or liability to you, including any potential refund requests. If you fail to be at the designated location at the scheduled start time of the service, or if you do not arrive within the next 30 minutes (60 minutes for airport pickups), or if you do not contact our office or respond to two phone calls from our office to the number provided during booking, we will consider it a no-show and charge you for all ordered services. Digital records from our servers will serve as proof of the timing of phone calls, in line with standard business practices.

   The vehicles displayed on our website are for illustrative purposes. We reserve the right to assign a larger vehicle or multiple vehicles of equivalent value to your transfer without prior notice.

   You are responsible for verifying the agreed pick-up time and ensuring timely arrival at the airport, station, or port to allow for check-in or other travel arrangements. The carrier will pick you up and drop you off as close as possible to the provided addresses. If the usual route is inaccessible due to weather conditions, traffic accidents, etc., the carrier will, upon your explicit request, use a longer route to reach the agreed destination. However, you will be responsible for any additional costs incurred in such cases. All contracted Services are covered by the public liability coverage of the Carrier’s Insurance Policy or their subcontractor’s insurance.

   While we aim to provide SMS confirmations upon request, this service is dependent on telephone networks beyond our control. In case of a lost or delayed text message, customers should refer to the information provided by email or in the ‘My Booking’ section of our website.

5. BOOKING PROCEDURE
   By clicking the “Book” button on our website or completing the booking process over the phone, you fully accept these General Terms and Conditions. No other procedure or communication between our company’s representatives and you will be considered a reservation, nor will it be subject to these General Terms and Conditions.
   Our company’s obligation to provide you with the service commences upon issuing the Confirmation. Receipt of the Confirmation obligates you to pay for the service in accordance with the details of the reservation. Digital records from our email servers will serve as proof of your receipt of the Confirmation.

   Upon receiving the Confirmation, you are required to verify the accuracy of all data. While we strive to check airlines and their arrivals, the responsibility for their accuracy rests solely with you. Consequently, we cannot accept any liability for issues arising from incorrect or inaccurate information in the reservation. We advise you to plan your airport departure at least 2 hours prior to your flight’s departure, to which you should add an estimate of the transfer duration (which can be made during booking and post-booking through ‘My Reservation’ account) increased by 20% to account for potential delays. For instance, if your estimated transfer duration is 30 minutes, 20% of that is 6 minutes, so we recommend planning your airport departure 2 hours and 36 minutes before your flight’s departure.

   Your obligation to us concludes with the termination of the service or its cancellation. We recommend keeping the Confirmation with you, either in print or digital form, for the duration of the service.

   It is solely your responsibility to ensure that you meet the travel requirements for the locations listed in the booking form and possess all necessary documents and certificates. You are also responsible for adhering to all local legal and other provisions during travel.

6. ADDITIONAL SERVICES
   Various predetermined additional services may be listed in the booking form along with a price list, if applicable and relevant to the selected service.
   Child car seats are available upon request. However, we cannot be held responsible if the car seats provided do not fit the size requirements of the children traveling with you.

   All additional luggage must be properly packed.

   When selecting a vehicle, please consider the permitted luggage capacity and the number of passengers.

   An extended stay in the city can be arranged at the time of booking, with an additional charge of €15 and a maximum duration of 15 minutes. For transfers exceeding two hours, emergency stops at resorts can be requested without prior indication in the reservation form. Such stops should not exceed 15 minutes.

7. BAGGAGE ALLOWANCE
   When selecting a vehicle, it is essential to consider the quantity and size of luggage. Each seat allows for one medium-sized piece of luggage (56cm * 45cm * 25cm) and one piece of hand luggage. For instance, if you’ve chosen an 8-passenger vehicle for a 4-passenger transfer, you are permitted to bring 8 medium suitcases and 8 pieces of hand luggage.

   For luggage of varying dimensions, consider the allowed luggage quantity and the number of passengers. If you’re uncertain about the appropriate vehicle for your transfer, please contact our Customer Support Department for advice on the most suitable choice.

   If the number of passengers or amount of luggage exceeds what was specified in the reservation, making it impossible to use the selected vehicle, it is necessary to contact our Customer Support Department. They will attempt to provide a suitable vehicle for your transfer at a new price. If you agree to the price difference, we will send you an amended Confirmation. If you cancel the transfer due to the aforementioned reasons, your reservation will be subject to cancellation conditions within the last 24 hours.

8. WAITING TIME
   The driver will be at the departure location at the transfer time specified in the Confirmation. The “included” waiting time for your transfer is 60 minutes if the departure location is the airport, or 30 minutes for all other departure points. This “free” waiting time starts from the time specified in your reservation. If your flight, train, or boat arrives early, please wait until the time specified in the reservation. If your flight is delayed, the “free” waiting time will be added to the new arrival time.

   Additional waiting time can be requested by calling our Customer Support Department at the number provided in the Confirmation. It will be granted and confirmed by the Customer Support Department if it does not disrupt the Carrier’s daily schedule. Additional waiting time is charged per commenced hour from the time the free waiting period ends,price,will be provided to you upon request!

9. ACCURACY OF INFORMATION
   The text, photos, videos, and other information on our website are provided for illustrative purposes only. We strive to offer accurate, complete, and up-to-date information to the best of our abilities. However, it is reasonable to anticipate that some of our services or their components may not be available at all times. This could be due to weather conditions, equipment failure, changes in the nature and extent of our relationship with partner companies, force majeure events (see Article 11 below), or our unilateral decision to discontinue a service or its component that we previously offered. Our Customer Support Department will make every reasonable effort to inform customers in a timely manner. All data related to the expected start of activities, as well as their duration, should be considered as approximations or estimates.

   All weather data listed on our website is presented in Central European Time, including Daylight Saving Time (CET incl. DST). Please note that all time data is listed in a 24-hour format. For example, 08:00 refers to eight o’clock in the morning, while 14:45 refers to two forty-five in the afternoon.

10. PAYMENTS AND FEES
    We offer standard payment methods such as credit cards (Amex, Visa, Mastercard), cash, or bank transfers, but not all methods are available for every service.

    The payment methods applicable for specific services will be visible during the booking process.

    We reserve the right to decline any requests to change the payment method selected during the booking process.

    When booking with cash payment, you must be reachable not only on the day of the transfer but also the day before your transfer at the phone number provided in the reservation. If we need to confirm the validity of your reservation and cannot reach you by phone or email, we reserve the right to cancel your reservation.

    We are happy to purchase tickets for you for any onward transport services you may require, such as ferry or rail. Please note that such additional costs are non-refundable. We will keep a record of all additional costs and, upon request, provide you with documentation listing these non-refundable costs and fees.

11. YOUR CHANGES, AMENDMENTS AND CANCELLATIONS
    All cancellations must be processed through the “Manage my Booking” link. Your cancellation request will only be considered approved and valid once you receive the Transfer Cancellation Confirmation.

    For fully paid reservations, you are entitled to a refund of 75% of the total price, with 25% of the total price retained as a cancellation fee. Alternatively, you can opt to transfer the total amount to a Voucher for use within the next year.

    For reservations fully paid with a Voucher, the total amount can be transferred to a new Voucher for use within the next year.

    For partially paid reservations, we retain 25% of the total price of the booked Service as a cancellation fee.

    If the cancellation request is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or within 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.

    All changes to reservations must be requested via the “MANAGE THE RESERVATION” link in the Confirmation through the ‘My Reservations’ account. Upon approval of your request, you will receive an updated Confirmation. Changes may result in price adjustments that you need to settle either in cash or by credit card. If the approved changes result in a price reduction, the price will be lowered or the difference will be refunded.

    We are not obligated to approve change requests within 24 hours of your transfer due to the Carrier’s prearranged schedule. If you cancel due to non-approval of the change request, your cancellation will be confirmed but will be considered a last-minute cancellation, and you will not be entitled to a refund.

    All changes within 24 hours of your transfer must be approved by our Customer Support Department. Otherwise, they will not be considered valid.

    In case of flight delay, please inform us as soon as possible using the contact number provided in the Confirmation. If your flight, train, or ship arrives at the departure location earlier than the specified time, you must wait until the time stated in the Confirmation.

12. OUR CHANGES, AMENDMENTS, AND CANCELLATIONS
    We reserve the right to request certain changes to the data in your reservation to enhance the overall service quality. These changes may pertain to the time, payment method, or any other information in the reservation. You are not obligated to accept the changes we propose. In such cases, the previously agreed information in the reservation remains valid.

    We may also request changes to the data in your reservation due to inaccuracies in the booking data. If an incorrect price is offered due to inaccurately filled data in the reservation, we will provide you with the option of accepting the correct price or cancelling the reservation. In case of cancellation, the standard cancellation policy applies.

    While we aim to meet and exceed all our customers’ expectations, there may be rare situations where we are compelled to cancel the ordered service. Reasons for this could include force majeure events such as weather disasters, strikes, and other unforeseen external circumstances beyond our control; technical issues such as a vehicle breakdown that we cannot rectify in time; or organizational issues.

    Regardless of the causes and circumstances, we commit to providing a full refund to passengers for services ordered but not provided, unless the passenger is not entitled to a refund due to circumstances stated elsewhere in these General Terms and Conditions.

13. NO-SHOW POLICY
    A passenger is considered a no-show if they fail to appear at the departure location at the transfer time until the end of the included waiting period.

    The driver will be waiting for you with a sign displaying the passenger’s name or our Company’s logo.

    If your flight is delayed, please inform us as soon as you receive this information.

    If your train, bus, or boat is delayed, notify our Customer Support Office at least 30 minutes before the transfer time. This allows us to do our best to ensure the driver meets you on time and avoids charging for additional waiting time.

    If your flight, train, or boat arrives earlier, you are required to wait until the transfer time. You are free to contact the Customer Support Department and request a change of transfer time, but we are not obligated to approve your request. Such a request will be treated as a request for amendment within 24 hours.

    The departure location is considered to be the address specified in your reservation. For transfers departing from an airport, train station, or bus station, the driver will be waiting for you at the arrival point according to your flight/train/bus number, or at the disembarkation point. If meeting at the listed locations is impossible, we will inform you by phone or email and suggest a new nearest departure location. Therefore, it’s important that you provide us with the correct flight number, train, bus origin, or the name of the ship or island you are coming from. Enter the name of your boat or island, bus, or train in a note to the driver when booking.

    If we are unable to establish contact with you within 30 minutes (or 60 minutes if the departure point is the airport) from the departure time via the contact number or email provided in the booking, we will declare a passenger no-show. In accordance with established business practice, digital records from our servers will be considered proof of the time of telephone calls.

    If, according to the above, your service is declared a no-show, you are not entitled to a refund. In such a case, if you have a cash-back refund, it will be cancelled, and you will receive a cancellation confirmation. If you have a return transfer with full or partial payment by card, we will contact you to confirm your service. If you do not confirm the service within 24 hours before the return transfer time, we will cancel the service. In that case, you do not have the right to a refund or a return transfer.

14. DRIVER NO-SHOW POLICY
    The driver is obligated to be at the departure location at the agreed time. If the driver is up to 15 minutes late, you will receive a notification via SMS or email. If the delay exceeds this, our Customer Support Department will contact you by calling the number provided in the Confirmation. Therefore, it’s crucial that you are reachable on the day of the transfer at the contact number listed in the reservation.

    If you are unable to locate the driver, you must contact our Customer Support Department at least twice from the contact number listed in the reservation or via email. In accordance with business practice, digital records from our servers will be considered proof of the timing of phone calls. If we determine that both you and the driver were at the starting point at the same time and the transfer does not occur, and we have evidence of this, we will consider refunding 80% of the charged amount, retaining 20% of the charged amount to cover costs.

15. FORCE MAJEURE
    Force majeure refers to extraordinary circumstances that we could not have anticipated or prevented through reasonable measures.

    If the company or any of its representatives or contractual partners is unable to fulfill its obligations due to the consequences of force majeure that occur after the service has been ordered, we will be considered exempt from obligations in accordance with these General Terms and Conditions.

    Events resulting from force majeure are those for which we cannot be held responsible or cannot influence, but which significantly affect the provision of services. Such events include, but are not limited to, earthquakes, floods, fires, or other extreme weather conditions, strikes, traffic jams, driving bans on certain roads, major events such as marathons or mass rallies, governmental actions, military operations of any kind, and so on.

16. PASSENGER CONDUCT
    We reserve the right to refuse service to passengers if:

    · We believe they are unfit to travel and/or utilize the services they have ordered, or

    · We believe their actions could cause discomfort to other passengers, our staff, our partners’ staff, the public, or pose a risk to anyone, or cause property damage.

    In such situations, the agreed service may be cancelled without the right to a refund or any compensation.

    In the event of a violation against a specific component of the agreed service, special conditions may be imposed on the passenger for the remaining duration of the service. Neither our company nor its partners can be held legally or financially liable for accidents, injuries, losses, or damages caused by inappropriate passenger behaviour, which includes behaviour under the influence of substances of any kind, including prescription medications and other medical devices.

    If any passenger causes damage or necessitates unforeseen cleaning or maintenance of the vehicle during the service, we, along with the owner of the property in question, will hold the passenger liable for compensation in accordance with damage reports and invoices issued by relevant organizations. Failure to meet payment deadlines may lead to additional costs incurred as a result of initiating legal proceedings.

17. ACCEPTANCE OF RISK
    Your decision to use our service implies that you understand and accept the risks involved. This also means that you fully comply with the safety instructions provided by our and / or partner staff. Likewise, a traveller who feels potential discomfort or uncertainty about participating in any of our services should alert the appropriate staff members without delay. You are not obliged to use the agreed service. Our recommendation is to take travel insurance before each trip, no matter how short.
18. DISPUTES AND LIABILITY
    Complaints are acceptable if submitted to us within 10 days of the service completion. If you choose to lodge a complaint against any of our services or any of its components, we commit to processing your complaint without undue delay, and in any case within 30 days of its receipt. Digital records from our servers will be considered sufficient proof of the time of receipt of your complaint.

    We also commit to transfer the funds in question to you no later than 30 days after your written acceptance of our refund decision, which you are obliged to provide within 10 days of our notification of the refund. Please note that we cannot be held responsible for transferring funds to your bank account. We will document our payment and provide you with proof of payment upon request.

    Incorrectly communicated data, which includes but is not limited to slips and other details entered in the order form, etc., will not automatically imply that you are entitled to a refund. Obvious errors, either on your part or ours, will not be considered contractually binding. In the event of complaints of death or personal injury resulting from activities that were part of your trip, we are responsible for paying reasonable compensation, in each case subject to all limitations set forth in these General Terms and Conditions, if the complaint is based on circumstances under our control, or under the control of our partner.

    Unless otherwise stated in these General Terms and Conditions, we shall not be held liable in legal, financial or any other sense for any loss, damage, personal injury or death that may result directly or indirectly from the use of our services. Furthermore, if it is determined that we have liability to you, our liability will be limited in accordance with all relevant international conventions.

    If a dispute arises between us and you, and both parties make reasonable efforts to resolve it, but that resolution fails, the court with jurisdiction over the headquarters of Connecto will have jurisdiction to resolve the dispute.

    You agree to make reasonable efforts and cooperate with us in obtaining compensation for the refund, which we have granted you, as well as in obtaining compensation from possible third parties. The rights that you may have in compensation due to the legal liability of that third party towards you arising from the use of our services will be deemed transferred from you to us unless otherwise regulated.

    In case any item of these General Terms and Conditions becomes legally invalid, this will not invalidate the rest of the text. Should an item prove legally unenforceable, it will be replaced without delay by effective, enforceable provisions that most faithfully reflect the business purpose of these General Terms and Conditions.

19. ORIGINAL AND TRANSLATIONS (LANGUAGE INFORMATION)
    The original of these General Terms and Conditions is in English
20. INTELLECTUAL PROPERTY RIGHTS
    The use of protected names and other intellectual property rights of our contractual partners is governed by licenses in our possession and safeguarded by national legislation, as well as international provisions relating to intellectual property rights.

    We strictly prohibit the use or exploitation of our websites or any part of their content for any purpose other than ordering our services. This includes any commercial or competitive purpose as well as the full or partial duplication of our content by any means. This particularly includes practices known as scraping and deep linking, accomplished in any manner, without our prior written consent.

21. NATURE, PURPOSE, AND SCOPE OF PROCESSING

    The personal information you provide to us when ordering our services, as well as any subsequent communication related to your order, whether direct or indirect, supporting or consequential, is subject to our Privacy Policy (hereinafter referred to as the “Policy”). We assure you that your personal information will not be used for any purpose other than what is necessary to process your request and provide the ordered service. The processing of your data and the ensuing communication related to your order is based on our legitimate interest in providing the services you have requested.

    This agreement pertains to the processing of personal data belonging to our clients. It also applies to personal data provided to Connecto by its partners on their behalf.

    The processing of personal data will be carried out exclusively within a Member State of the European Union (hereinafter referred to as the “Member State”) or another State that is a party to the Agreement on the European Economic Community. Any transfer of data to a third country requires our prior approval and will only occur if the specific conditions outlined in the GDPR (particularly Article 44 and subsequent articles) are met.

    As part of your order, we will need to communicate with you electronically to successfully deliver the services you have requested. These electronic communications may include:

    Order confirmation
    Order changes
    Invoices
    Invitation to evaluate our service for internal quality control purposes
    We also reserve the right to contact you by phone using the number you provided in the order form.

    If there arises a need to communicate with you beyond what is necessary for processing your order and providing the ordered service, we will obtain your express permission through a separate act of your free will.

22.  TYPE OF PERSONAL DATA

    Personal data provided in the transfer confirmation, including:

Date, time, airport, and flight number (or railway station, railway line number, etc.).
Number of passengers and itinerary, including starting and destination points.
Number of pieces of luggage, if applicable.
Contact information of the client, including name, telephone number, and email address.
Vehicle category selected by the client.
Number of car seats required for transporting children.
Special requests made by the client.
Meeting place with the client at the airport, railway station, etc.
Telephone numbers of Connecto representatives and other relevant information necessary for the smooth acceptance and proper execution of the service offer.
Personal data collected subsequently for the purpose of providing services in accordance with the General Terms and Conditions. This may include modifying and/or supplementing the data on the initial transfer confirmation or communicating route plan changes to Connecto representatives in a timely manner and through appropriate communication channels.

In accordance with the Greek Archiving Act, we are obligated to retain this personal data for a period of 11 years from the date of service, specifically:

Name and surname of the main passenger.
Number of passengers.
Email address of the main passenger.
Starting and destination points.

1. OUR RIGHTS AND OBLIGATIONS

We have certain rights and obligations to ensure the proper handling of your personal data, which include:

Ensuring Compliance: We are committed to processing personal data, including any necessary transfers to our partners, in accordance with the provisions of relevant data protection laws.

Confidentiality: We will ensure that auditors or authorized inspectors who verify our and our partners’ compliance with this agreement are bound by confidentiality obligations to protect your information.

Prompt Processing of Claims: We will promptly and thoroughly process any claims you make regarding the exercise of your rights under the GDPR provisions.

Please be aware that any letters of guarantee or other documents certifying the signature of a parent or legal guardian, as required by Article 7, will be retained for the entire duration of the service.

It is important to note that certain situations may require us to store your personal data for an extended period or transfer it to appropriate authorities without notifying you. Such obligations may arise from European Union legislation or the legislation of the Member States.

Furthermore, in addition to the rights outlined in this Agreement and the General Terms and Conditions, Connecto reserves the right to transfer your personal information to our partners solely for the purpose of providing and performing the service you have requested. This data transfer and subsequent processing will be conducted in full compliance with the General Terms and Conditions, this Agreement, the GDPR, and other applicable legal provisions of the European Union and/or the relevant Member States.

1. YOUR RIGHTS
   Under the provisions of the GDPR, you have certain rights in terms of your personal information. For example, you may contact us at any time with a request to update or delete your personal information, as well as to transfer it either to you or to a third party in accordance with your choice. This article lists your rights and ways to exercise them.

   Right to information: you have the right to ask us for a general description of data collection and processing activities, which includes but is not limited to: the name and contact details of our organization, the name and contact details of our representative and / or Data Protection Officer ( Data Protection Officer (DPO), the general purpose and legal basis for the processing of data, the categories of personal data we collect and the time periods during which we store them, along with a list of rights available to individuals, including their right to appeal to appropriate supervisory authorities, and, in conclusion, all data on our activities in terms of automatic decision making and / or profiling.
   Right of access: you have the right to ask us to confirm whether we are currently processing your personal data, to provide you with a copy of the data we have about you, or to answer certain questions about your personal data, such as what information we have, in which we use them for the purpose, what are your rights in that sense, through which channels can you file complaints, how do we collect data and do we engage in any activities related to automatic decision making and profiling, all with the assumption that the stated information has not already been given to you through the Privacy Policy, which is an integral part of these General Terms and Conditions.
   Right to Correction: You have the right to ask us to correct inaccurate personal information we may have. In certain cases, we have the right to ask you to verify the accuracy of all information before we fulfil your request.
   Right of Deletion: You have the right to ask us to delete your personal data in the event that we no longer need it for the purpose of collecting it, or if you have chosen to withdraw your consent (this provision only applies to cases where data collection was subject to your consent), or if you have successfully exercised your right to object (see below), or if your data has been collected illegally, or if this deletion is necessary to comply with legal provisions. We are under no obligation to fulfil your request for deletion of data in cases where the processing of such data is necessary to comply with legal provisions, nor in the event that we need your personal data to substantiate, apply or justify a legal claim. There are other circumstances that would relieve us of the duty to fulfil your request for deletion; we have listed only the two most common grounds for refusal. You can contact our Data Protection Officer at any time by sending an email to info@vanntransfers.com
   Right to limit processing: you have the right to ask us to limit (i.e. store, but not use) your personal data, but only in cases where their accuracy is in doubt (see “Right to Correct” above) and for the purpose of verification accuracy of information, or in cases where the processing of your data would be illegal but you do not want your information deleted, or in cases where the data is no longer necessary to achieve the purpose for which it was collected, but is still necessary to substantiate, apply or justify legal claim, or if you have exercised your right to object (see below) and a search is under way for possible grounds for rejecting your claim or objection. Upon receipt of your request to restrict the processing of your personal data, we may continue to process in cases where we have a legal basis for such action, or in cases where we obtain your consent, or in cases where your personal data is necessary to establish, obtain or justify legal claims, or for the purpose of protecting the privacy and rights relating to the data of another natural or legal person.
   Right to transfer data: you have the right to ask us to make your personal data available to you in a structured form suitable for electronic transmission and computer processing, or to ask us to transfer your personal data directly to another data processor of your choice, but you have this right only if we process the data following your consent or the contract, we have signed with you.
   Right to object: if you believe that your basic human rights and freedoms take precedence over our legitimate interests, you have the right to object to any part of the processing of your personal data that states a “legitimate interest” as its legal basis. Upon your filing of an objection, we have the right to prove that we possess a legitimate interest which you can reasonably assume to prevail over your fundamental human rights and freedoms.
   Automated decision making and profiling rights: We do not currently process data using automated decision making.
   All requests we receive will be processed by our Data Protection Officer (DPO) without undue delay. Our DPO will then take all necessary steps to fulfil your request.

   Unless there are unforeseen circumstances, we will process all requests for personal data within 30 days of receiving your request. Exceptions may be, for example, very complex or multiple requests, in which case we reserve the right to extend this period for an additional 60 days. In addition, we reserve the right to charge you a very small amount necessary to process very complex requests. These extensions and fees have no effect on your rights under the text of the GDPR, nor to your rights and privileges under any other legal or legal act. You can exercise all these rights by filling out the form that can be found here.

   All questions regarding the use of personal data should be sent to our DPO by sending an e-mail to info@vanntransfers.com